Frequently Asked Questions

Supply Core is a Shopify app that centralizes your inventory management, supplier relationships, and purchase order workflows — all from within your Shopify admin. It gives you real-time stock visibility, low-stock alerts, and automated PO generation so you never oversell.

Supply Core works with all Shopify plans — Basic, Shopify, Advanced, and Plus. Some advanced automation features may require a higher-tier Supply Core subscription.

Supply Core listens to Shopify order webhooks (orders/create, orders/updated, orders/cancelled) and automatically adjusts your inventory levels the moment a sale is made or cancelled. No manual refreshing needed.

Yes. Supply Core lets you add unlimited suppliers, set lead times, and track all outstanding purchase orders per supplier from a centralized dashboard.

Only if you choose to. Clicking Send to vendor opens a confirmation where you can tick or untick "Email this PO" before the PO is marked as Ordered. For suppliers that already have orders in their own system, untick "Email purchase orders when they are sent" on the vendor profile and Send to vendor will just record the PO. POs that were already emailed are not emailed again unless you tick the box.

Yes. Products are grouped by their Shopify Vendor field. Open the distributor under Vendors and add those brands under Brands — pick from your catalog's vendors in bulk. Every product with a mapped brand, including ones you add later, is then allocated to that distributor's draft PO.

You can set a reorder threshold (e.g., 10 units) per product or variant. When stock drops to or below that threshold, Supply Core triggers an alert — via the app dashboard and optionally by email — so you can reorder in time.

Yes. You can create, send, and track purchase orders directly from the app. Suppliers can confirm ETAs via a shared link without needing a Supply Core account. Stock is automatically updated when a PO is marked as received.

Absolutely. Supply Core only requests the Shopify API scopes it needs to function. All data is encrypted in transit (HTTPS/TLS) and at rest. We never sell or share your data with third parties. See our Privacy Policy for full details.

Supply Core syncs with your Shopify inventory, which means any stock changes made via Shopify POS are reflected in the app. Dedicated POS-specific workflows are on our roadmap.

If you uninstall Supply Core, we will delete all your store data within 30 days in accordance with our Privacy Policy and Shopify's data handling requirements.

Yes! Supply Core offers a free plan with core features included. Premium plans with advanced automation and unlimited suppliers are available on a monthly or annual subscription. Visit the Pricing page in the app for details.

You can reach our support team at support@supplycore.app. We typically respond within 1 business day.

Yes. Use Export CSV on a purchase order (all lines, or only the lines you select), or on the Purchase orders list to export the selected POs or everything in the current view. Each row is one PO line, and the file opens directly in Excel. If a supplier needs your POs in their own Excel template, open that vendor and set its CSV export layout — choose the columns, rename the headers to match their template and put them in their order.